Say the magic word: Sorry

This word can be used in many ways: to interrupt, to apologise, to show you don't understand, to disagree. It diffuses tension and it allows you to start a statement more comfortably. 

Sorry, but can I just say something here

Sorry, but I don't really agree

Sorry, but I think that's out of the question


Break down negative sentences with some softeners.
Don't say: I don't like it
Say: I don't really like it I'm afraid

Don't say: Can I say something?
Say: Can I just say something here?

Don't say: I didn't catch that
Say: Sorry, I didn't quite catch that